When processing Returns in Counterpoint users have two options: a Validated Return or a general Return. A Validated Return is always the best option as it allows returns using the original receipt. When a customer attempts to return an item, you can scan the barcode on the customer’s receipt to look up the original ticket. The Validated Returns window allows you to look up a ticket, and then select each item on the ticket that a customer is returning. Each item you select appears as a validated return line on the current ticket. Counterpoint tracks validated return lines against the original ticket, which prevents a customer from returning the same item multiple times and ensures that each item is returned for the price at which it was originally sold.
This feature virtually eliminates your risk of theft due to multiple returns, reduces your chances of accepting returns for merchandise you did not sell, and minimizes losses that can be incurred by returning items for more than the price at which they were originally sold. This feature also allows you to offer customers the ability to return items without their original receipts.
Please note, in order to accept Validated Returns your store must be configured to allow Validated Returns.
Users with a particular Point-of-Sale security code may be authorized to perform Validated Returns. Please contact Rapid for more information on these procedures.